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HR Delivery Solutions
HR Services conducts a broad number of research studies each year
across our many practice areas.
A study conducted in November 2001 provides a "snapshot in time" of
executives’ views on various aspects of “e” and the Web:
Web-Based Self-Service: The Current State of the Art
eHR is looking more and more like next year’s news: a trend that is finally
beginning to dramatically affect the way companies deal with employees and
deliver services across the organization.
HR Services completed its second e-Track survey in November 2001. The
survey examined Web-based HR self-service. Over 200 respondents from our e-Track
program participated, representing a cross-section of midsize to large
organizations in the U.S. and Canada.
The survey suggests that eHR is finally beginning to dramatically affect the
way companies deal with employees and deliver services across the organization.
Among the key findings:
- Despite the slowing economy, our respondents are gearing up for increased
investment in Web self-service over the next three years. For many companies,
the Web has added an important tool to the communication arsenal and improved
the speed and quality of information going to employees.
- Fully 91% of our respondents have brought HR into the electronic age,
typically to provide information to employees. Just under half reported that
employees are able to perform transactions on the Web, primarily to enroll
online for benefits.
- Respondents don’t yet feel they’re totally seeing the kind of results they
would like the Web to deliver. However, most respondents are seeing some
results, which they measure both on a qualitative and quantitative basis.
Results are seen chiefly in terms of increased efficiency, accuracy and speed.
- Those reporting better results with Web self-service tend to be more
sophisticated users who have added transactional capability to the
communications function. By contrast, adding applications piecemeal — without
a clear vision and strategy linked to business need — and “dabbling” with
different approaches ultimately will not help a company achieve its goals.
- These data are very consistent with data from our first e-Track survey
conducted in 2001, just before the September 11 tragedy. Whatever the economic
and social toll of the last months of 2001, our data suggest that companies
remain committed to capitalizing on the value of the Web in dealing with
employees.
- We believe this speaks to recognition that full “payback” requires
organizational commitment, time, effective implementation, careful management
of the impact on employees and managers, the right content and communication,
and improvements in the technology itself.
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